Boingo Wireless Reviews and Complaints ^{All Reviews}

User comment:

I'm very sorry to hear that you've had such a negative experience with Boingo. We focus on outstanding customer service every day, and we appreciate the opportunity to attempt to make things right!

For absolute clarity, I will try to explain what happened. It sounds like you inadvertently signed up for our Boingo Unlimited monthly subscription plan for $9.95 per month, believing it was for one month only. During sign-up, we provide a clear description of the selected plan before charging your credit card. The plan description you were presented with states: "Enjoy Unlimited Wi-Fi access at thousands of Boingo hotspots throughout the Americas for only $9.95 USD each month. Please note, charges recur each month, but Boingo is flexible, so you can change your plan at any time without penalty. Wi-Fi connections made outside the Americas will be billed an additional $0.12 or $0.18 per minute, depending on location."

We understand that it's possible you were in a hurry (as you likely could have been, given that you were in an airport) and simply missed this point. To ensure that our customers have a clear understanding of their Boingo plan, we also send a "Welcome" email that outlines their plan once again.

Again, I sincerely regret that you found our sign-up process confusing. I know you have been in touch with our Customer Care team and that your charges have been refunded in their entirety. If there's anything else we can do to help you reach a satisfactory resolution, I hope you'll let us know.

Best Regards,
Lauren Sanyal

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