Boingo Wireless Reviews and Complaints

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Boingo Wireless Reviews

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  • Never Use BOINGO!



    Do not ever use Boingo! I tried to use public wifi (which is Boingo) at JFK in June 2014 .... signed up for a one-day usage, got charged $4.95 -- service was crap! But paid the bill when it appeared on the credit card statement. Next month - same amount appeared again ... third month - same amount appeared again .... Called Boingo. "You signed up for unlimited service!" No, I didn't. I signed up for one-day service and used it for maybe 15 minutes before giving up. They say they've credited my credit account for those two extra payments. We'll see.... More...
    (Internet - Sponsored by DIRECPATH)
    ericfunston's Picture   ericfunston    0 Comments   Comments
  • Business as usual



    I purchased, or tried to purchase, a one day use of Boingo when I was at Baltimore/Washington Airport in December of 13 so that I could make an important email. I used it that day and never again. My wife asked me today, "What is Boingo?". I have been paying for the unlimited plan for six months. I know I didn't sign up for the unlimited monthly plan because I would have no use for it. I fly infrequently and I have a natural aversion to paying for WiFi. I called Boingo and wrangled a two month refund. Apparently, this is part of their business model because all of us... More...
    (Miscellaneous)
    Rnagel's Picture   Rnagel    1 Comments   Comments
  • Did not authorize



    Hi- I am writing you because I just noticed a charge on my account for $17.90 for unlimited wifi every month. I called one of your reps and they told me that I was at LaGuardia airport in Nov 2010 and authorized a monthly charge. This is inaccurate and If you do not reimburse me the full amount ASAP I will report you to the BBB and the FTC. There is over $900 that I have been charged since Jan 2011. Check and see how many times I logged on to my account or tried to use your service- you will see very little or even zero. Best Regards, Greg More...
    (Mobile Phones)
  • Cancel your account. ITS A SCAM



    I was under the impression that you were actually paying for wifi not actually using other peoples wifi, i can do that with the settings on my phone. So i cancelled my account and tried to call and to make sure the account as cancelled. Needless to say I dont think the place exists. I called the 800-800-4117 number and that gave me another number with gave me another number and connected me to dish tv. Its a scam. I cancelled my credit card and and closed the account so i would not get charged. More...
    (Mobile Phones)
    CASSIEARTINO's Picture   CASSIEARTINO    0 Comments   Comments
  • Boingo cancelled my account immediately I requested.



    I was stranded at Chicago airport overnight, so I opened a Boingo account. Connection was fine and I was able to keep connected overnight. I didn't need to use my Boingo account again and I forgot I had signed up until I got the second bill. I had forgotten my account username and password so couldn't cancel on-line. I sent an e-mail to their customer services with a copy of my latest bill requesting my account to be cancelled. Within a few hours !! - I got a very polite e-mail, confirming cancellation and I was told that the unused month had been refunded as a courtesy. Very... More...
    (Miscellaneous)
    Marmite13's Picture   Marmite13    0 Comments   Comments
  • wi-fi charges



    Deer mr/mrs/miss. On our vacation we spent a night in Goerge W Bush airport and bought wi-fi connection password from boingo wireless's website which cost us 5.00$ for 24 hours. When we came back home (not in the US) we found out that we signed up for monthly recurring charge and we have been charged for the last 4 month, while we were home. Needless to say thet because we are not living in the US we are not nedded to that wi-fi connection. Therefor, we require to get a refund the 40$ we have been charged for the 4 month we haven’t asked for. I would be grateful for the... More...
    (Travel)
    bingo8763's Picture   bingo8763    0 Comments   Comments
  • Boingo rippoff



    I purchased a "pay as you go" 24h plan from Boingo and since I am always very suspicious about these services, I made sure that I read carefully the terms and conditions. In this plan, nowhere it was ever mentioned that 24h start at time of login (as I have seen in other companies plans) and to make sure, I even did call their costumer service. A very friendly woman assured me that the 24h were cumulative as long as I was on same device and logging in from same place (which I was). This seemed fair to me since it is a similar plan to a pay as you go phone. Therefore, used the... More...
    (Internet - Sponsored by DIRECPATH)
  • Boingo Wireless - I was charged 3X!



    I had signed up for the pay as you go for the 3 hours I was going to spend at LGA. A few days later, I noticed there were 3 separate charges on my credit card. I proceeded to call the company, and they said that shouldn't have happened because it looks like it was the same laptop and a mobile device. However, they were only going to refund me one charge because I was only allowed to use one device. The customer service representative was rude during the entire process, and I proceeded to explain to him that if I were on his end I could have paid that amount for an unlimited plan... More...
    (Travel)
  • Unexplained charge.



    I registered for a 15 min free account of Boingo at Heathrow airport. The speed was however good - I don't have complains about that. I declined any chargeable usage thereafter and did not use their wifi. However, I was charged GBP 7.95 on my credit card. That is ridiculous!!! This is a scam!!! Moreover, this is the sequence / chronology of emails: 1. Receipt for GBP 7.95 on --- Mon, May 20, 2013 at 1:30 AM 2. Second email thanking for free internet usage --- Mon, May 20, 2013 at 12:11 PM So they charge first and then thanks for the free internet usage!!! This shows the flaw in... More...
    (Miscellaneous)
    devdatt's Picture   devdatt    1 Comments   Comments
  • Can't stop Boingo charging



    This review has been resolved or replied to by this company. I had no other option to connect to internet but Boingo in the Lisboa airport during a connection between France and Brasil. I connected one first time on the way and another time 2 weeks after on the way back, and now have 2 accounts! I discovered after several months I was being billed for 2 Boingo accounts for months. I'm not even able to close the accounts, since the password recovery is asking me for a username that I'm not able to remember. I've got several months of charges, tho, and never used their service! Very unhappy. More...
    (Internet - Sponsored by DIRECPATH)
  • Boingo is a scamming company!



    I decided (stupid me) to try boingo a week ago at Heathrow. When I was to pay, it said something with 9 dollars, I thought they were sincear, but suddently they had robbed me for 50 dollars aprx! When I saw this I didn't brother to complain, Even though that wasn't the price that had shown. Then after my trip I get home and suddently they have charged me with another 50 dollars approxinatly! I have never agreed to this at all!!! I have just contacted both paypal and boingo, because this is illegal!!!! More...
    (Internet - Sponsored by DIRECPATH)
    Sandramlu's Picture   Sandramlu    1 Comments   Comments
  • Charge without warning or authorization



    I paid for Boingo wifi in the Chicago O'Hare airport, which I was informed prior to clicking the PAY button. After I boarded my plane, I realize that the flight offers wifi service by GoGo. After arriving on GoGo's initial page, there was a link for users of other companies, like Boingo, to log in for wifi access. I proceeded logging in and was granted wifi access. Little did I know that Boingo charged me for roaming access until a few days later. During the log in process, it never informed me of how much the roaming charge would be or ask for my permission to send the charge... More...
    (Internet - Sponsored by DIRECPATH)
    person1's Picture   person1    1 Comments   Comments
  • Erroneous Charge



    THIS IS THE MESSAGE I RECEIVED FROM BOINGO. I SEE THIS HAS HAPPENED TO A NUMBER OF PEOPLE POSTING ON MEASURED UP. BOINGO SHOUDL REFUND MY MONEY FOR THIS ERRONEOUS CHARGE. THIS IS THEIR FINAL RESPONSE TO ME. IT IS UNACCEPTABLE. I HAD NO IDEA I WAS CONNECTED!!! Apr 15 01:18 pm (PDT) Account Number: 3233816099 Plan Type: Boingo AsYouGo Dear Sandra, We are sorry to hear you wish to close your Boingo Wi-Fi account, the usage on your connection does not warrant a refund of the charges. You were connected for over 22 minutes, had your connection only been 5 minutes or less we... More...
    (Miscellaneous)
  • Automatic charge money without asking for a permission



    This review has been resolved or replied to by this company. I first used the Boingo Wireless service at the JFK airport in NY. A couple of days later I was at the Paris airport, and I connected to the Boingo wireless. I was expecting to see a page that shows me the price for that connection, with a confirmation button, and then, if would like still to purchase the connection, a page where I could insert my credit card information. Instead, the system logged me automatically and it also automatically charged on my credit card the entire price! Unbelievable, for two reasons: 1. The system did not show me any price and also did not asked... More...
    (Online Shopping - Sponsored by AMAZON.COM)
    muverigno's Picture   muverigno    2 Comments   Comments
  • Double account, no usage



    This review has been resolved or replied to by this company. Working and living in China, was in the US for a brief visit. Had no other option to make an emergency communication but Boingo in the Detroit airport. First attempt to connect was unsuccessful, so tried again, and now have 2 accounts! Went back to China, and discovered after several months I was being billed for 2 Boingo accounts for months. Account rep on customer line was helpful, closed the accounts, but was only able to give 60 days of reimbursement. I've got several months of charges, tho, and never used their service! So, so unhappy. More...
    (Internet - Sponsored by DIRECPATH)
    davidpdwl's Picture   davidpdwl    4 Comments   Comments
  • Like dialup in a thunderstorm. If you're lucky.



    When I got stuck at JFK Airport for 12 hours, I figured it would be a good idea to buy a day of Boingo service so I could amuse myself and stay busy. WRONG! The service at Terminal 1 is spotty at best. There is ZERO signal anywhere near any electircal outlets. When you can get a signal, it's of intermittent quality, usually about a 2-bar level and slow as all get-out. Even to send them a complaint, I had to get access to airport lounge wi-fi. I asked for a refund but I'm not holding my breath. It'd be cheaper and far less frustrating to just bring a couple of crossword... More...
    (Internet - Sponsored by DIRECPATH)
    ChristinaD's Picture   ChristinaD    1 Comments   Comments
  • Boingo will NOT cancel subscription service



    After signing up for a half price trial for 3 months and then canceling the subscription online at the end of the trial Boingo still charged me the full priced monthly fee for over half a year. When I caught this error and brought it to their attention, they were able to resolve the issue after sitting on hold for 30 minutes and making my way through their automated phone routing. Apparently, my cancelation was in their system but 'technical difficulties' and 'complications' prevented billing from being stopped. I do not recommend Boingo to anyone considering buying... More...
    (Internet - Sponsored by DIRECPATH)
    heinleinb2's Picture   heinleinb2    2 Comments   Comments
  • Unexplained credit card charges



    This review has been resolved or replied to by this company. I have used boingo at Heathrow airport one month ago(10-Sept-2012) for one hour, and since then I have been charged two more times ( 21-Sept-2012 and 10-Oct-2012 ) without giving authorization to charge my credit card. I demand some explanations and full refund for these charges. In addition i want you to STOP charging my credit card and remove all my details from your system. More...
    (Miscellaneous)
    hippo1201's Picture   hippo1201    1 Comments   Comments
  • stop billing



    This ticket has been resolved or replied to by this company. was stuck in an airport in Heathero Airport for 16 hours on 7 July so I purchased what Boingo called 24 hour access to the internet. I paid the GBP 3.95 then thought nothing else of it since what I was paying for was labeled as one day use. Now, three months later, I noticed a weird GBP 3.95 bill. I checked the month before and it also had the same bill. Turns out Boingo has been billing me GBP 3.95 per month since I purchased the 24 hour usage. I have NEVER used boingo besides the day at the airport. Therefore please stop the billing immediately and refund the money to my credit card. More...
    (Mobile Phones)
  • 24 hour access bills still continue



    This review has been resolved or replied to by this company. was stuck in an airport in Heathero Airport for 16 hours on 7 July so I purchased what Boingo called 24 hour access to the internet. I paid the GBP 3.95 then thought nothing else of it since what I was paying for was labeled as one day use. Now, three months later, I noticed a weird GBP 3.95 bill. I checked the month before and it also had the same bill. Turns out Boingo has been billing me GBP 3.95 per month since I purchased the 24 hour usage. I have NEVER used boingo since the day at the airport. Therefore please stop the billing immediately and refund the money to my Visa card. More...
    (Mobile Phones)
    asfoor's Picture   asfoor    1 Comments   Comments
  • Do NOT use - misleading and terrible customer sercice



    This review has been resolved or replied to by this company. Boingo wireless not only highly mislead me into thinking that their unlimited plan would actually be - unlimited throughout hot spots around the globe - what their website clearly states is around the globe. Right? WRONG! Apparently I was supposed to recall from fine print in 2010 that I will be charged 12-16 cents per minute for use outside the US. When I called, seeking that I am being charged up to $100 for use outside the US - oh yeah, and they sent me delayed receipts so I didn't even know until a week later that I was being charged. When I called to get more info, the rep... More...
    (Travel)
    DeathtoBoingo's Picture   DeathtoBoingo    2 Comments   Comments

Boingo Wireless Reviews By Product


Boingo Wireless Comments


sanja says: (10 months ago)
 0
Dear Sir or Madame,
I want to cancel my Boingo Wireless account, I don't travel any more. The numbers that show up on the account are the following:800-880-4117
Sinceraly yours,
Sanja Vasiljevic



hong says: (2 years ago)
 0
I only used once. But Boingo charge me without any notification for really long time. Called 8008804117 and wanted to close account,but they said that they were updating system. Actually I called several times in 2 days. they were updating system. I don't know how long it would take and they didn't either. I am not sure what they were doing. Really sucks. DO NOT USE BOINGO EVER!



sudhirbehere says: (2 years ago)
 0
I am getting message from my credit card company that my credit card ending 1072 was debited for Rs. 856.62 in 800-880-4117 at BWI*BOINGO WIRELESS ON 2012-07-12:12:59:03.

I have not used my credit card on this day or before for making any payment to Boingo. They are unlawfully using my credit card information for getting unauthorized money from my account & I will take necessary action from getting refund of my money.

Sudhir Behere
sudhirbehere@gmail.com



Northernitalian says: (3 years ago)
 0
I have just cancelled my Boingo account, as I kept getting billed for connecitons which I did not authorise (via password) or make. It seemed to be my i Phone which connected, but no passwrod was ever requested after my initial use of the system at an airport in august of 2011. One of the contacts was made via a hotel in Puerto Rico??? I have never been to Puerto Rico. Does this mean the Boingo system is not secure? I have had 8 connections which I did not authorise and only realise when I found the receipts in my spam.No offer to compensate from Boingo as they said someone must have my password?



welchsuk says: (3 years ago)
 0
Faced with no other option in Edinburgh Airport I signed up for what I thought was a one-off payment to send one email. I now find they are removing £14.95 from my credit card every month and have taken £104.65, for sending one email that did not even get read. There is no cancellation option on the website. This sort of malpractice should be illegal.



welchsuk says: (3 years ago)
 0
Faced with no other option in Edinburgh Airport I signed up for what I thought was a one-off payment to send one email. I now find they are removing £14.95 from my credit card every month and have taken £104.65, for sending one email that did not even get read. There is no cancellation option on the website. This sort of malpractice should be illegal.



welchsuk says: (3 years ago)
 0
Faced with no other option in Edinburgh Airport I signed up for what I thought was a one-off payment to send one email. I now find they are removing £14.95 from my credit card every month and have taken £104.65, for sending one email that did not even get read. There is no cancellation option on the website. This sort of malpractice should be illegal.



welchsuk says: (3 years ago)
 0
Faced with no other option in Edinburgh Airport I signed up for what I thought was a one-off payment to send one email. I now find they are removing £14.95 from my credit card every month and have taken £104.65, for sending one email that did not even get read. There is no cancellation option on the website. This sort of malpractice should be illegal.



RenatoBR22 says: (4 years ago)
 0
I´m trying to cancel an account at Boingo and for my surprise, there is no cancelation opption on their website!!! I did an account to use it just for a month while I was in the US in october but they have been chargeing me every month. What a FRAUD!!! Someone have to stop this company!



ayuen says: (4 years ago)
 0
I just called 1-8008804117 to cancel and it seems like quite a straightforward process. I signed up yesterday and called up today to stop renewal after the 1st month, and they did it for both my laptop and mobile accounts immediately. They gave me the code for the termination as well.

I wonder if it's because I am a foreigner and I told them that after I leave the country, there is no need for me to have the account anymore?




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