Boingo Wireless Reviews and Complaints

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• Outright thievery

  
  Boingo Wireless Consumer Complaint  
  As expected I was charged for the services rendered. However, I did not expect to be charged again two days later. What is that about? And yes, they charged me a month later too, which I expected because I didn't cancel my contract. I did read the fine print before I agreed to the services but I didn't agree to be billed twice in one period. Charging me twice in the same billing cycle for their services is basically pick pocketing. What's up with that? More...
  (Travel)
    katiebug      Add a Comment

• Deception at airports

  
  Boingo Wireless Consumer Complaint  
  My 15 year old son paid for Boingo to access the internet in a Chicago airport last March to kill time during a layover between flights. I was reviewing my credit card statement for December and noticed a charge for $9.95 for Boingo. I looked back through statements and found they had been charging me $9.95 every month since March. My son understood the service to be a one time fee for a one day opportunity to get on the internet. He never used it again. We called Boingo and explained the situation and were told they would refund two months of the charges even though my son understood the... More...
  (Internet - Sponsored by DIRECPATH)
    boingone      Add a Comment

• Canceled Graciously

  
  Boingo Wireless Customer Feedback  
  I had a pretty good experience with canceling Boingo. Like many others, I joined in an airport to get immediate email access, and didn’t notice that I was signing up for life. When I saw the monthly bills to my credit card, I called the toll free number to cancel and did get the “the system is down for maintenance, try again later” message from their account person, which I do think is a deliberate scam– they hope you’ll forget to try again. But when I did get someone later in the day, they politely canceled my account and agreed to refund to me the two months... More...
  (Miscellaneous)
    BoingoUser      Add a Comment

• Billing

  
  Boingo Wireless Consumer Complaint  
  Same as every other. They keep billing even after i have tried to close the account. A waste of time for everybody as I simply reject the transactions through my bank. The worst crap I have seen for a long time. I simply do not understand how airports and other public places can accept these fuckers as partners. More...
  (Credit Cards, Finance, Banks)
    niels      Add a Comment

• Stealth install at Marriot

  
  Boingo Wireless Consumer Complaint  
  While using an ethernet connection at Marriot Courtyard I kept getting a popup asking me to logon to Boingo. I always closed the popup and used the wired connection. On returning home I discover a Boingo folder and a running Boingo service on my laptop. As this was the first time I had used my laptop away from home it had to happen at the Marriot. I highly resent the unauthorized installation of software on my PC. More...
  (Internet - Sponsored by DIRECPATH)
    madATboingo      Add a Comment

• It was easy to cancel Boingo

  
  Boingo Wireless Consumer Review  
  My son-in-law used my credit card to use Boingo's wireless network at an airport on the East Coast. He was on his way to Afghanistan, and wanted to video instant message with my daughter. Unfortunately, for some reason he was actually signing up for a subscription with Boingo. Whether that was obvious when he did it, I do not know. I wasn't there. Today I noticed that Boingo has charged my credit card $9.95 for the last 3 months and so I called their 800 number to see if I could get it cancelled. After seeing all of the complaints about them online, I was ready for a long wait and... More...
  (Internet - Sponsored by DIRECPATH)
    cookie98444      Add a Comment

• Way to improve service

  
  Boingo Wireless Support Ticket  
  I strongly suspect you already know this but: You might get less complaints if you refrain from billing people for new accounts until they use the account for the first time. That way you can be sure the account was created correctly and your customer actually used your product. More...
  (Miscellaneous)
    jncressman      Read The Conversation

• No service, pain to cancel

  
  Boingo Wireless Consumer Complaint  
  I attempted to sign up to Boingo wireless at Heathrow airport. The connection to sign up was terrible but I only needed to send one email for work so I persisted and some how managed to create two accounts. I never was able to get an internet connection so I assumed the accounts were never created. After getting my first bill I contacted them to refund the money and close the account. 3 months later I notice they have been billing me almost $50 a month. With the help of my credit card company I have hopefully gotten them to refund all but one charge for $24. More...
  (Miscellaneous)
    jncressman      Add a Comment

• slow service at Heathrow airport

  
  Boingo Wireless Consumer Complaint  
  I am currently sitting in Heathrow with a delayed flight (again) and BOINGO wireless service is very slow (again). This happens in other airports as well, as BOINGO seems to have a monopoly. I don't mind paying but I expect good service when I do so. More...
  (Internet - Sponsored by DIRECPATH)
    DGontheroad      Add a Comment

• Garbage Dot Not Use

  
  Boingo Wireless Consumer Complaint  
  Garbage Do not get or install. People who like it must be insane. More...
  (Miscellaneous)
    markg143      Add a Comment

• Boingo scam

  
  Boingo Wireless Consumer Complaint  
  Boingo is deceptive and makes fraudulent charges. Boingo deliberately conceals aspects of the "As you Go" $7.95 24-hr. access charge for web connection at U.S. hotspots. I has used the service once, so I had a username and P.W. So,I tried 3 times with my username to switch to the $9.95 montlhy plan, as I planned to use the service as I travelled to several different airports over the course of a week. After not receiving a confirmation or instructions otherwise, I accessed a connection, so I thought all was ok. Days later, I found I had been billed $7.95 4 times within a 24 hr.... More...
  (Internet - Sponsored by DIRECPATH)
    xorbisx      Add a Comment

• Boingo

  
  Boingo Wireless Consumer Complaint  
  Crown Plazas? Not the ones I stayed in. Usually in N America when I search, the Boingo hotspots are Starbucks (hotspot anyway?) and Macdonalds! I'm now in the painful process of trying to cancel my subscription and there is no direction on their site as to how to do this.....the telephone number for the uk doesn't work. It was a 1 month trial and no use. More...
  (Internet - Sponsored by DIRECPATH)
    swanseajack      Add a Comment

• Don't use Boingo!

  
  Boingo Wireless Consumer Complaint  
  I signed on to Boingo while on a layover in Chicago O'Hare airport, for what I thought was a one-time $6.95 fee for 24-hours use. After a few minutes online, I lost the signal, so signed on again. Two days later, Boingo hit my credit card for another $6.95, and when I called to complain, they told the 24 hours had to be "contiguous," in other words, signing off for any reason starts the clock ticking again with a new $6.95 fee. I've taken all of their software off my laptop, and after reading some of the other reviews, will monitor that credit card carefully. A... More...
  (Miscellaneous)
    Mical      Add a Comment

• Boingo Comes Through

  
  Boingo Wireless Consumer Review  
  I have used Boingo Wi-Fi on multiple occasions at BWI Airport in Linthicum, MD. I have never had any problems with the service. You must use the Boingo Wi-Fi app to connect with an iPod Touch or iPhone, and the service is as fast as my home connection. As pay-WiFi outlets like Boingo are popping up at travel destinations and hotspots all over the country, Boingo remains my favorite for their reasonable prices, fast internet, and general usability and customer interaction. I highly recommend purchasing a Boingo subscription if you travel often (or even if you don't) and need to be... More...
  (Travel)
    racingwinds      Add a Comment

• smtp

  
  Boingo Wireless Consumer Complaint  
  Boingo does not offer an smtp address for it's customers at airport wireless locations, the reason apparently being that they would have to use a different smtp for each location. I'm sorry but that is just not a reasonable arguement. For those of us who travel a lot and need to work, not being able to use your outlook or mail program is a huge inconvenience, and such a major airport wireless provider needs to take heed of that. It's really not that hard, just have an open one for all airports. More...
  (Internet - Sponsored by DIRECPATH)
    flagmer76      Add a Comment

• Cheap, Personal, nice customer care (twitter and facebook)

  
  Boingo Wireless Customer Review  
  I have contact with Boingo on a regular base by Twitter. My experience with Boingo Wireless is actually pretty good, unfortunately in contrast with others. People complain about the way the payment is going and that people can't unsubscribe to Boingo. I don't have those bad experiences, so I think those are just rarely. The software to connect to the internet via Boingo is good: they offer a free small app which works on a PC, Mac, iPhone or iPod touch and many other smartphones. In The Netherlands I can also select Boingo as a roaming partner like AT&T, T-Mobile or BT and... More...
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    TimN      Add a Comment

• Boingo

  
  Boingo Wireless Consumer Complaint  
  Purchased one-time BOINGO wifi access at the Regan National Airport in Washington DC. First, it makes you download and install their software in order to connect to the internet. In the description they state it's not necessary to do so, but HIGHLY encouraged. I tried using Boingo without installing their software - no luck. But $$ paid, so I give in and install it. Next, it kicks you our hourly - you have to re-login in every hour. I worked for 3hours and exactly after each hour it kicks you our. Which normally wouldn't be an issue (even though it's quite annouying), but I... More...
  (Internet - Sponsored by DIRECPATH)
    vadimom      Add a Comment

• Reply

  
  Boingo Wireless Consumer Complaint  
  Each time i log in to "free" airport sponsored wireless network, BOINGO somehow charges my credit card. This is FRAUD. I would like a refund for each transaction. I am NOT a boingo customer. i think you have SPYWARE on my PC and I will report this as FRAUD if not satisfied with the response. More...
  (Internet - Sponsored by DIRECPATH)
    slindema      Add a Comment

• Boingo Scam

  
  Boingo Wireless Support Ticket  
  I signed up at an airport for monthly service. "Cancel any time." So several weeks later I decided to cancel. I logged into my Boingo account and there was no way to cancel! No instructions on how to cancel. Lots of other options. So then it was time to google. Finally after trawling through everyones complaints about Boingo I found a number to sign up for Boingo. I was on hold for about 10 minutes and then disconnected. Then I got through and managed to cancel (hopefully) ... I'll have to check my credit card bill for surprizes.) What a waste of time. Avoid these scammers. More...
  (Internet - Sponsored by DIRECPATH)
    yangzone      Read The Conversation

• Boingo Wireless is a Scam

  
  Boingo Wireless Consumer Complaint  
  I was in an airport terminal and needed to connect to the internet. So I decided to pay the 8 bucks to connect "unlimited for 24 hours". I connected, paid the fee, and accessed the internet. After that, I walked to my airport terminal, and connected again. This time (not to my knowledge), I connected to a different Boingo hotspot. Well, they charge you for each different hotspot another 8 bucks. You get the idea. It's all in the fine print, so when you complain to them, they basically tell you to quit crying. DON'T DEAL WITH THEM, USE A DIFFERENT SERVICE. THEY SUCK. More...
  (Internet - Sponsored by DIRECPATH)
    buck200097      Add a Comment

• Boingo application

  
  Boingo Wireless Support Ticket  
  How do I remove the Boingo application from my computer? More...
  (Internet - Sponsored by DIRECPATH)
    aabronson      Read The Conversation

• Beware Boingo's download option

  
  Boingo Wireless Consumer Complaint  
  I stupidly purchased a one-hour internet service at the Newark airport and downloaded their software. The software interferes with my Firefox browser and so I tried to get rid of Boingo--to no avail. When I try to throw the Boingo application in the trash, I cannot, because it is "in use". But there is no way to close it down, not even by turning off my computer and restarting. It is very sneakily designed to be there forever. More...
  (Internet - Sponsored by DIRECPATH)
    aabronson      Add a Comment

• boingo services

  
  Boingo Wireless Consumer Review  
  I have used Boingo for many years, originally on a pay as you go at many airports, and then converted to the monthly charge that allowed me to connect anytime and as often as I wanted at many different airports within a month for only the one fee. They had helped me several times with login issues by calling the 877 number and after not traveling for nearly 11 months, I called to cancel the service and they stopped the charges as of that day without issue. For me the Boingo service was excellant for nearly 6 years. More...
  (Internet - Sponsored by DIRECPATH)
    mikermf1      Add a Comment

• Don't Boingo!!!

  
  Boingo Wireless Consumer Complaint  
  Once Boingo gets your credit card, they keep charging it no matter how many times you request them to cancel the service -- in fact they do cancel the service and then just keep charging -- then they can't find a record of you to stop the charges. They give you the run-around -- if you can get through. More...
  (Internet - Sponsored by DIRECPATH)
    peteresposito      Add a Comment

• 24 hr period = 3 times the price

  
  Boingo Wireless Consumer Complaint  
  Signed up for a 24-hour one time period in Tokyo, but was charged for 3 "one time" periods. Customer service said I connected 3 devices, when in fact I connected 2 -- a laptop and iPhone (didn't know that was against the rules). Would not offer a refund. Explained that I connected my laptop twice within the 24 hour period, but their reports showed it was 3 different devices. The amount in question is small, but this doesn't make me feel confident in their service if their software cannot accurately read a MAC address. Will call the bank and dispute the charges ---... More...
  (Internet - Sponsored by DIRECPATH)
    reddfw      Add a Comment

• BEWARE

  
  Boingo Wireless Consumer Complaint  
  Don't do it. seems innocent enough. $7.95 to use your iphone in an airport you are stuck in because of some 'weather.' Signup is easy, heck there's even an app for that. Instructions are dead simple and....i can't get online. rats. guess i'll use my laptop, whatev's. Next month, not only did i get CHARGED for not being able to use the mobile Wifi, but the same charge showed up 3 more times for a total of 4 identical charges. Of course i didn't discover this until 3 months had passed. Yea i got busy and wasn't checking my statement. BAD... More...
  (Internet - Sponsored by DIRECPATH)
    sibergrrl      Add a Comment

• Fair service, bad business

  
  Boingo Wireless Consumer Complaint  
  Boingo provides reasonable service at most airports and some hotels. Unfortunately, their business office, which has no trouble generating a credit card charge, is unable to create and invoice/receipt/bill. I spend more time on hold for customer service for them to create a manual email documenting my charges and payment, than I do using their service. Stay away. More...
  (Internet - Sponsored by DIRECPATH)
    drrsl      Add a Comment

• Lousy

  
  Boingo Wireless Consumer Complaint  
  I would be very careful with Boingo. My advice is uninstall their application from your computer or wireless device. They are running a fishy business. Example: in March you buy a one-time session (let’s say one hour). The terms and conditions state that any future connections will be charged as Pay as you Go. The problem is that next time you are not aware of being charged for internet. In November you connect to what seems to be an open network, you go online without having to select a pricing option or having to agree to the charges. Their application logs you in and you end up... More...
  (Internet - Sponsored by DIRECPATH)
    mococay      Add a Comment

• Very tricky

  
  Boingo Wireless Consumer Complaint  
  I signed up to use the daily service and got charged again without my knowing when I just moved to another terminal in the same airport! It is not clear at all that this would happen. I wound up paying almost $24 for about 40 minutes of usage! The service wording makes it seem like you have it for 24hrs. I knew I would be moving around. If it was clear, I would have gone with a different provider! More...
  (Internet - Sponsored by DIRECPATH)
    Signman      Add a Comment

• Don't sign up

  
  Boingo Wireless Consumer Complaint  
  You will get prompted to log in whenever you are near a hotspot - even if you are in a location where you can get free wireless internet. You will automatically get charged, and they will not warn you that you are not accessing the free internet, but Boingo service for which you will be charged. More...
  (Internet - Sponsored by DIRECPATH)
    kneuv      Add a Comment

• Ugghhh!!!

  
  Boingo Wireless Consumer Complaint  
  Connection slow to start. Heavy on the promotion. During access, session froze. Billing continued for months. Company refused to refund more than 2 months. Only after 3 months was acknowledgement sent that a perpetual account was in effect. Even then, no mention of a monthly fee. As for me, I'll NEVER use them again. More...
  (Internet - Sponsored by DIRECPATH)
    otherstuft      Add a Comment

• I HATE BOINGO!

  
  Boingo Wireless Consumer Complaint  
  Horrible fraudulent company. One time fee magically transforms into monthly withdrawals from your account. Small print is too small to be honest. More...
  (Internet - Sponsored by DIRECPATH)
    snicky9      Add a Comment

• DO NOT USE

  
  Boingo Wireless Consumer Complaint  
  DO NOT USE THIS...IT IS SCAM...YOU END UP GETTING CHARGED 4X THE AMOUNT YOU EXPECT TO More...
  (Internet - Sponsored by DIRECPATH)
    LOVELY111      Add a Comment

• CREDIT CARD CHARGES

  
  Boingo Wireless Consumer Complaint  
  I have tried to call Boingo Customer Service to cancel but they never answer. There is never a human being on there, just a long wait. When you contact them via their Support email address, they do respond but make you call them to cancel and then the same voice mail hell!! I WOULD NOT VER RECOMMEND THIS SHAM OF A COMPANY TO ANY ONE. More...
  (Internet - Sponsored by DIRECPATH)
    unhappyinSF      Add a Comment

• Do not use boingo.com

  
  Boingo Wireless Consumer Complaint  
  After signing up to use boingo wireless for one day at an airport, I continued to incur charges of $7.95 on my credit card bill. They claimed that I continued to use their service, which was false. This appears to be a common complaint. No one should use boingo wireless. Hopefully boingo.com will be held accountable. More...
  (Internet - Sponsored by DIRECPATH)
    amalka1975      Add a Comment

• I HATE BOINGO

  
  Boingo Wireless Support Ticket  
  I was pissed too, they did the same thing to me and refused to refund the extra charges. I live in FL, but "Bogus" Boingo Wireless is based in South Santa Monica, California. I wrote the attorney general there and asked him to investigate Boingo business practices. I've also filed a complaint with the FL state attorney and the CA Better Business Bureau. That's not all, I am on a mission. I bought www.ihateboingo.com I am currently working on the website. Boingo needs to be exposed, they are conducting the same business practices that Blockbuster had attempted and looked... More...
  (Internet - Sponsored by DIRECPATH)
    ihateboingo      Read The Conversation

• Don't use Boingo wireless, it's a scam

  
  Boingo Wireless Consumer Complaint  
  I was pissed too, they did the same thing to me and refused to refund the extra charges. I live in FL, but "Bogus" Boingo Wireless is based in South Santa Monica, California. I wrote the attorney general there and asked him to investigate Boingo business practices. I've also filed a complaint with the FL state attorney and the CA Better Business Bureau. That's not all, I am on a mission. I bought www.ihateboingo.com I am currently working on the website. Boingo needs to be exposed, they are conducting the same business practices that Blockbuster had attempted and looked... More...
  (Internet - Sponsored by DIRECPATH)
    ihateboingo      Add a Comment

• Billed for Service Never Provided

  
  Boingo Wireless Consumer Complaint  
  I signed up for the service and used it one time. Additional charges started showing up on my credit card bill for airports I had never been to. I told them I was NOT at those airports on those days and they said my laptop was there using their service. My laptop does not travel with anyone but me. It was at my home office on the dates in question - go figure! DO NOT sign up for this service, you will regret it and you will not be credited for services you never received. What a rip-off. More...
  (Internet - Sponsored by DIRECPATH)
    TRGINC      Add a Comment

• scam

  
  Boingo Wireless Consumer Complaint  
  I signed up for their service at ATL airport for a 24hr period. Apparently by doing so I signed some kind of contract that they can charge that credit card again if I use their services again. I was at Brussels airport a few months later and because of a popup that they installed, I was automatically logged into their account. They ended up charging me $20 for the service. There wasn't even a window with a rate or a do you agree to sign in window. I found it bordering fraudulent. I emailed them numerous times. They were quite dismissive and told me I should have read the fine print... More...
  (Internet - Sponsored by DIRECPATH)
    53328      Add a Comment

• Boingo Is Great.

  
  Boingo Wireless Customer Review  
  What all you people fail to realize is this: you agree to terms and conditions as such: LICENSE AGREEMENT. PLEASE CAREFULLY REVIEW THE APPLICABLE CUSTOMER AGREEMENT (WITH ACCEPTABLE USE POLICY). · for the Boingo AYG Customer Agreement, please [click here] · for the Boingo Unlimited Customer Agreement, please [click here] · for the Boingo Global Customer Agreement, please [click here] · for the Boingo “Skype Access” Customer Agreement, please [click here] IF YOU ARE DOWNLOADING AND/OR USING THE BOINGO... More...
  (Internet - Sponsored by DIRECPATH)
    kingr002      Add a Comment

• Boingo

  
  Boingo Wireless Consumer Complaint  
  Never ever use this service. They promise a one-day charge of $7.95 for wireless connection. But when you actually use the service in an airport, you are charged over and over again for that connection. The company asks you to install a popup connector, then it keeps popping up, and whenever you try to make it go away, you are charged again. Then they waste hours and hours of your time as you try to have the charges removed. They are thieves. Avoid at all costs. More...
  (Internet - Sponsored by DIRECPATH)
    tiva      Add a Comment

• Awful awful awful

  
  Boingo Wireless Customer Feedback  
  I had the same experience with Boingo--I signed up in an airport and could never get online. When I called to cancel citing technical issues and asked for refund, they told me they couldn't because the fee wasn't based on usage. When I asked the agent if there was anything he could do, because I would be calling my credit card company to contest the fee, it was like I'd flipped an automatic switch with him. He answered that he could offer me nothing because I'd threatened to contest with my credit card company. This company has AWFUL customer service. It seems to... More...
  (Internet - Sponsored by DIRECPATH)
    kls08      Add a Comment

• AutoBill

  
  Boingo Wireless Consumer Complaint  
  I signed up for the Boingo wireless internet service at an airport. After supplying my cc number, it was apparent after several attempts that the wireless service was down and therefore I was not able to utilize them as an ISP. After numerous calls to tech support, I told them that since they were unable to deliver the service I paid for & signed up for, I wanted to cancel my account and receive a refund. BOINGO DID NOT cancel my account or stop the autobill feature. For many months, I have received a monthly charge on my credit card and boingo refuses to refund these past... More...
  (Internet - Sponsored by DIRECPATH)
    itsokp      Add a Comment

• Huge undisclosed fees

  
  Boingo Wireless Consumer Complaint  
  Boingo Wireless advertises low rates. When you create an account, you give a credit card number. I recently was in Germany at a hotel and they had wireless internet access. I clicked on the browser and Boingo came up. I could not get on the hotel service because the Boingo service came up. I had no information as to cost or time of service. I did click on Boingo and got online. I got home two days ago and had two bills from Boingo for $19.95 each. I had no information on how much the service would cost or its timeframe. I called Boingo re this and was told that when I signed up (at least 6... More...
  (Internet - Sponsored by DIRECPATH)
    drmikep      Add a Comment

• Credit Card

  
  Boingo Wireless Customer Feedback  
  Like most internet based start up companies, Boingo Wireless will abuse your credit card to hell and back. I installed the service and entered my CC number. The very next day I called up and canceled - it was basically lousy service. I should have realized that these cash strapped firms rarely take no for an answer, ignored the cancellation and went right ahead charging. I foolishly missed several charges they illegally made on my account and I have now lost nearly $100. I tried to cancel several times and STILL, the charges appear - and each time I have to deal with customer... More...
  (Internet - Sponsored by DIRECPATH)
    parisnydude99      Add a Comment

• Billing practices

  
  Boingo Wireless Consumer Complaint  
  Boingo is a horrible service that exploits the ability of automatic credit card acceptance. I cancelled my service and two weeks later was billed a $7.95 fee. The shift supervisor confirmed the recorded conversation and agreed to the prior cancellation. Two weeks later my credit card shows another charge for $11.23, they claim it was for a usage before being cancelled but that is not accurate. This is not a question of the money, it is a dispute of the principle and unfair billing practice. BEWARE! BOINGO billing service unscrupulous and I do not recommend anyone use it. With business... More...
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    sbillet      Add a Comment

• Charged Three Times

  
  Boingo Wireless Consumer Complaint  
  While traveling through Saint Louis I signed up for Boingo Wireless at the airport. Boingo advertises that you can log into your Boingo account from any one of their 100,000+ locations. The fee for 24hours is $7.95 or you can choose pay a monthly fee. I don't travel enough to pay a monthly fee, so I signed up for 24 hours. When I got my bank statement they ended up charging me $7.95 three times. When I called the number the bank gave me, the man on the phone insisted that the charges where because I logged in once at the Saint Louis Airport and then twice from the Oklahoma City... More...
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    RachelLeeWasniewsk      Add a Comment

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