Boingo Wireless Complaint

Reviewed by reddfw

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24 hr period = 3 times the price - Boingo

Signed up for a 24-hour one time period in Tokyo, but was charged for 3 "one time" periods. Customer service said I connected 3 devices, when in fact I connected 2 -- a laptop and iPhone (didn't know that was against the rules). Would not offer a refund. Explained that I connected my laptop twice within the 24 hour period, but their reports showed it was 3 different devices. The amount in question is small, but this doesn't make me feel confident in their service if their software cannot accurately read a MAC address. Will call the bank and dispute the charges --- and never use them again.

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Review Rating: 1 out of 5
Reviewed By: reddfw
Company: Boingo Wireless
Product: Boingo
Date Added: 4 years ago

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Boingo Wireless Complaint