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Boingo Wireless Complaint - AutoBill - Boingo wirelsss
Boingo Wireless Complaint

Boingo Wireless Complaint

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AutoBill - Boingo wirelsss


I signed up for the Boingo wireless internet service at an airport.
After supplying my cc number, it was apparent after several attempts that the wireless service was down and therefore I was not able to utilize them as an ISP.

After numerous calls to tech support, I told them that since they were unable to deliver the service I paid for & signed up for, I wanted to cancel my account and receive a refund.

BOINGO DID NOT cancel my account or stop the autobill feature. For many months, I have received a monthly charge on my credit card and boingo refuses to refund these past charges.

1. they can see I talked to their agent on the first day & was UNABLE to connect to the internet.

2. they can see that I was refunded the initial first month charge.

3. they can see I HAVE NEVER TRIED TO USE, NOR HAVE I UTILIZED, their service since that first day WHEN I ASKED TO HAVE THE AGREEMENT/CONTRACT VOIDED.

Apparently boingo doesn't care if a customer requests cancellation of the contract due to non-delivery of services. If the CSR doesn't make a note of your request in the account file, it's as if it never happened.
Very displeased with this company.


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Comments


boingo says: (8 years ago)
 0
I'm so sorry to hear that you've had a negative experience with Boingo. That is definitely not representative of the excellent customer experience we strive to provide everyday, and I'd like to make things right.

Would you please email me at lsanyal at boingo dot com? I'd like to look into your account and determine what happened. Thanks for your patience as we get to the bottom of this!

Warm Regards,
Lauren Sanyal






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