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Boingo Wireless Complaint - Automatic charge money without asking for a permission
Boingo Wireless Complaint

Boingo Wireless Complaint

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Automatic charge money without asking for a permission


This review has been resolved or replied to by this company.
I first used the Boingo Wireless service at the JFK airport in NY.

A couple of days later I was at the Paris airport, and I connected to the Boingo wireless.

I was expecting to see a page that shows me the price for that connection, with a confirmation button, and then, if would like still to purchase the connection, a page where I could insert my credit card information.

Instead, the system logged me automatically and it also automatically charged on my credit card the entire price!

Unbelievable, for two reasons: 1. The system did not show me any price and also did not asked me if I would like to proceed with the transaction! This is a very bad practice, since I was not able to refuse the service (i.e. I would have not paid 50$ for 30 minutes of connection!) 2. Boingo saved the details of my credit card account! This is a very bad practice since it allows Boingo to automatically charge the card and also may be a security issue.

I also tried to contact the support service of boingo to know how I could remove the credit card information from my profile, but I did not get any answer still.

I am very disappointed with the system used by Boingo.


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Comments


boingo says: (6 years ago)
 0
We're sorry to hear that you're frustrated with your experience with us. Have you downloaded our Boingo Wi-Finder app? It lets you know when you're about to connect to a hotspot not included in your plan, what the charge is, and asks you to accept the charge before you're online.

We'll be happy to look into your account, explain what happened, and make things right. Please email lsanyal@boingo.com, and we'll investigate straight-away.






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