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Boingo Wireless Complaint - Billing practices - Boingo wirelsss
Boingo Wireless Complaint

Boingo Wireless Complaint


Billing practices - Boingo wirelsss

Boingo is a horrible service that exploits the ability of automatic credit card acceptance. I cancelled my service and two weeks later was billed a $7.95 fee. The shift supervisor confirmed the recorded conversation and agreed to the prior cancellation. Two weeks later my credit card shows another charge for $11.23, they claim it was for a usage before being cancelled but that is not accurate. This is not a question of the money, it is a dispute of the principle and unfair billing practice. BEWARE!

BOINGO billing service unscrupulous and I do not recommend anyone use it. With business practices such as these they will not be around in 5 years.

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mahatma says: (8 years ago)
I subscribe for one month, used it only once for 10 minutes, and then they charges me for months. I tried to cancel 3 times. And today, they say it is finally cancelled... If Boingo is still billing me, I'll cut my credit card.

Tell your friends to never use this service, it's a scam.

boingojacked says: (8 years ago)
Despite repeated pleas to cancel and refund, these idiots keep charging my card for a service that, for android users, is a joke, only working at a fraction of the locations claimed.

Incompetent ripoff is my summary of the company.

boingo says: (8 years ago)
So sorry to hear you've had a negative experience with Boingo. We're honest folks, and as such, I assure you we would *never* try to exploit our customers.

Would you please email me at lsanyal at boingo dot com? I'd like to look into your account, determine what happened, and make things right for you.

Warm Regards,
Lauren Sanyal

exasper8d says: (8 years ago)
Cancelling with Boingo requires patience, commitment and resourcefulness. That's terrible! I know they want to pull money out of a hat to sustain their business, but I was so exasperated.

Maybe they should charge $1/hr whenever a user hops on via their hot spots, but extorting money from unwilling and unsuspecting customers is a quick way to build badwill which is the kiss of death for a business.

simrob99 says: (9 years ago)
I just got ripped off by Boingo. I signed up for a one day usage at Ohare airport for 9.95$ and they converted me to a 21.95$ monthly recurring. If you have NO other alternative, watch your credit card.

bugoff says: (9 years ago)
I would like to say some people are so F###### DUMB when it comes to reading BOINGO is not ripping anybody off....if u take the time and read the terms and conditions you will be able to understand why you are being charged....and please stop calling CUSTOMER CARE...cursing at the REPS b/c you decided to agree to something without reading it 1st....dat sounds like a personal problem to me.....

Bellasdad says: (9 years ago)
If you would read the TERM OF AGREEMENT it's all there. I use the service and love it. Great Customer service as well.

SeanHwa says: (9 years ago)
I didn't realize my money gone without my permission until I received the bills

juflynn says: (9 years ago)
This is amazing that a company can charge you for a service that you did not ask for. I agree to pay for two month service and after they charged you automaticaly without asking anything or sending at least a email to tell you.
I did use the service when I was travelling for work and paid with a credit card that I only used in Canada or the State and I leave in France, I almost never check this credit card ,no reason when I'm not travelling.
I was charge for 7 months like this at 22$ a month.

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