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Boingo Wireless Complaint - Boingo - Boingo wirelsss
Boingo Wireless Complaint

Boingo Wireless Complaint

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Boingo - Boingo wirelsss


Never ever use this service. They promise a one-day charge of $7.95 for wireless connection. But when you actually use the service in an airport, you are charged over and over again for that connection. The company asks you to install a popup connector, then it keeps popping up, and whenever you try to make it go away, you are charged again. Then they waste hours and hours of your time as you try to have the charges removed. They are thieves. Avoid at all costs.


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Comments


boingo says: (8 years ago)
 0
We're truly sorry to hear that you feel this way about Boingo. We want our customers to have a great experience with us, and I assure you that we are not thieves. I sincerely regret that we've given you this impression.

I understand that you've downloaded the Boingo software, which automatically pops up when you're in a Boingo hotspot, and stores your username and password so you can connect with one click. Most of our customers love the software because it makes getting online easy.

For absolute clarity, I want to explain a bit more about how the software works. When you log into the software pop-up window as a Boingo AsYouGo customer, you will be charged for an AsYouGo connect($7.95 USD for 24 hours of access in a single location in the Americas).

Would you please email me at lsanyal at boingo dot com with your Boingo username? I'd like to look into your account, gather more details specific to your software version, and attempt to make things right.






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