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Boingo Wireless Complaint - Boingo Wireless is a Scam - Boingo Wireless
Boingo Wireless Complaint

Boingo Wireless Complaint

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Boingo Wireless is a Scam - Boingo Wireless


I was in an airport terminal and needed to connect to the internet. So I decided to pay the 8 bucks to connect "unlimited for 24 hours". I connected, paid the fee, and accessed the internet. After that, I walked to my airport terminal, and connected again. This time (not to my knowledge), I connected to a different Boingo hotspot. Well, they charge you for each different hotspot another 8 bucks. You get the idea. It's all in the fine print, so when you complain to them, they basically tell you to quit crying. DON'T DEAL WITH THEM, USE A DIFFERENT SERVICE. THEY SUCK.


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Comments


mm22322 says: (8 years ago)
 0
@mlee

Yeah...okay. Tell that to the other hundred thousand people who made the same complaint. Idiot. You probably work for Boingo.



boingo says: (8 years ago)
 0
Yikes! I'm sorry to hear that you had a negative experience with us. We want you to be happy with Boingo, and I'd like to make things right.

You're absolutely correct - our Boingo AsYouGo plan offers 24 hours of Wi-Fi access within one Boingo location for $7.95 USD. However, you shouldn't be charged twice for moving within the airport.

Will you please email me at lsanyal at boingo dot com with your username, so I may determine what happened? Thanks for your patience while we get to the bottom of this.

Warm Regards,
Lauren Sanyal





mlee says: (8 years ago)
 -1
Boingo's right. You do need to stop crying. Why don't you go spend millions of dollars and pay people to sit around with headsets on to wait for complainers like you to pay $9.95.




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