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Boingo Wireless Complaint - Boingo had hidden fees and terrible customer service - Boingo AsYouGo
Boingo Wireless Complaint

Boingo Wireless Complaint

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Boingo had hidden fees and terrible customer service - Boingo AsYouGo


They charged me extra for connecting my mobile phone along with my laptop, even though the sign-up button clearly said wifi "for all your devices". The fact that connecting your cellphone is going to cost extra is hidden deep in the fine print.

I emailed them about this and have not heard from them in over two days, even though they promise to answer within 24 hours.


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Comments


boingo says: (6 years ago)
 0
Sorry to hear you feel that way, and that we haven't gotten back to you yet. Our apologies! We'll be happy to explain what happened and make things right between us.

We strive to communicate extremely clearly with our customers and try to put all plan details front and center. We'll also be happy to show you where these details can be viewed. Please email lsanyal@boingo.com and we'll help.






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