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Boingo Wireless Complaint - Boingo will NOT cancel subscription service - Unlimited Internet Package
Boingo Wireless Complaint

Boingo Wireless Complaint

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Boingo will NOT cancel subscription service - Unlimited Internet Package


After signing up for a half price trial for 3 months and then canceling the subscription online at the end of the trial Boingo still charged me the full priced monthly fee for over half a year. When I caught this error and brought it to their attention, they were able to resolve the issue after sitting on hold for 30 minutes and making my way through their automated phone routing. Apparently, my cancelation was in their system but 'technical difficulties' and 'complications' prevented billing from being stopped.

I do not recommend Boingo to anyone considering buying their subscription service. I would strongly advise never giving your card to this company, and if you do, use credit (not debit) and track the charges very closely through your bank. Finally, all customers should probably screenshot the cancelation after ending this lousy service.


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Comments


boingo says: (6 years ago)
 0
Thanks so much for reaching out to us and giving us a chance to try to resolve your concerns. We're sorry that you're disappointed with us -- the experience you describe is not the top-notch customer care we strive to provide our customers. We've taken a deep dive into your account to find out exactly what happened, in addition to providing you a refund for the charges after you intended to cancel your account. It appears that this was a simple error on our part, and we have taken steps to make sure this won't happen in the future. If you'd like to discuss in more detail, please don't hesitate to email lsanyal@boingo.com.






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