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Boingo Wireless Complaint - Business as usual
Boingo Wireless Complaint

Boingo Wireless Complaint


Business as usual

I purchased, or tried to purchase, a one day use of Boingo when I was at Baltimore/Washington Airport in December of 13 so that I could make an important email. I used it that day and never again. My wife asked me today, "What is Boingo?". I have been paying for the unlimited plan for six months. I know I didn't sign up for the unlimited monthly plan because I would have no use for it. I fly infrequently and I have a natural aversion to paying for WiFi.
I called Boingo and wrangled a two month refund. Apparently, this is part of their business model because all of us can't have made the same mistake. Their web site is either intentionally ambiguous or dishonest. No web site that has generated the negative comments Boingo has garnered can possibly be this bad accidentally.
I guess if they need the money this badly, so be it, they just won't ever get mine again, nor anyone I mention this to.

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