Boingo Wireless Complaint

Boingo Wireless Complaint


unhappyinSF's Picture Reviewed by unhappyinSF

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CREDIT CARD CHARGES


I have tried to call Boingo Customer Service to cancel but they never answer. There is never a human being on there, just a long wait. When you contact them via their Support email address, they do respond but make you call them to cancel and then the same voice mail hell!!

I WOULD NOT VER RECOMMEND THIS SHAM OF A COMPANY TO ANY ONE.


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Comments


boingo says: (3 years ago)
 0
I'm so sorry to hear you had to wait so long on hold to speak with us. Our average wait time is usually around 90 seconds, so we were likely experiencing an unusually high number of calls at that time. Thanks for your patience!

Is there anything I can do to help you? Please email me at lsanyal at boingo dot com, and I'll be happy to look into your account and fulfill your request.

Warm Regards,
Lauren Sanyal






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