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Boingo Wireless Complaint - Can't stop Boingo charging
Boingo Wireless Complaint

Boingo Wireless Complaint


Can't stop Boingo charging

This review has been resolved or replied to by this company.
I had no other option to connect to internet but Boingo in the Lisboa airport during a connection between France and Brasil. I connected one first time on the way and another time 2 weeks after on the way back, and now have 2 accounts! I discovered after several months I was being billed for 2 Boingo accounts for months. I'm not even able to close the accounts, since the password recovery is asking me for a username that I'm not able to remember. I've got several months of charges, tho, and never used their service! Very unhappy.

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boingo says: (6 years ago)
We can help with that! Email lsanyal@boingo.com, and we'll investigate what happened, explain fully, and try to make things right between us. Thanks so much for giving us the opportunity to respond to your concern.

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