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Boingo Wireless Complaint - Charged Three Times
Boingo Wireless Complaint

Boingo Wireless Complaint


Charged Three Times

While traveling through Saint Louis I signed up for Boingo Wireless at the airport. Boingo advertises that you can log into your Boingo account from any one of their 100,000+ locations. The fee for 24hours is $7.95 or you can choose pay a monthly fee. I don't travel enough to pay a monthly fee, so I signed up for 24 hours. When I got my bank statement they ended up charging me $7.95 three times. When I called the number the bank gave me, the man on the phone insisted that the charges where because I logged in once at the Saint Louis Airport and then twice from the Oklahoma City airport. I didn't see where it said anything about a fee per location, just a fee for 24 hours. I finally asked to be connected to a supervisor. The supervisor told me that it was a mistake and they would refund two of the charges. She said that it would take 24 for 48 hours for me to receive my refund. Two weeks later I still have not received my refund. I called and asked them about it and was told that they would re-submit it. I am giving them another 48 hours to refund my money and then I will look into to who I have to report this to. They ripped my boyfriend as well. They charged him 5 times!! Don't use Boingo unless you want to pay triple the fee's!!

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boingo says: (8 years ago)
I'm so sorry to hear that you had a confusing experience with us. We want you to be happy with Boingo, and I'd like to make things right!

For clarity, our Boingo AsYouGo plan offers 24 hours of Wi-Fi access for $7.95 USD within a single location. Thanks for your feedback - we'll work to make this information clearer.

Will you please email me at lsanyal at boingo dot com with your username, so I can look into your account? I'm also happy to check on the status of your refund.

Warm Regards,
Lauren Sanyal

looloo says: (9 years ago)
When I signed up because the airport I was in did not have free wi-fi access, it was perfectly clear that I was signing up for recurring monthly billing: "...Please note, charges recur each month..." Really no surprises there. I just put a reminder on my calendar to cancel it when I was finished traveling. I would not expect them to pro-rate the monthly fee. Read what you're signing up for!

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