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Boingo Wireless Complaint - Deception at airports
Boingo Wireless Complaint

Boingo Wireless Complaint


Deception at airports

My 15 year old son paid for Boingo to access the internet in a Chicago airport last March to kill time during a layover between flights. I was reviewing my credit card statement for December and noticed a charge for $9.95 for Boingo. I looked back through statements and found they had been charging me $9.95 every month since March. My son understood the service to be a one time fee for a one day opportunity to get on the internet. He never used it again. We called Boingo and explained the situation and were told they would refund two months of the charges even though my son understood the use to be for a single day. I believe Boingo is a good service with a bad business practice. I believe they are taking advantage of people by letting them think one thing and then doing something else. It would seem they would make good money serving the public with the one day service without the need to stretch it further.

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boingo says: (8 years ago)
Hi there! We're so sorry you had a bad experience with us. It sounds like he may have inadvertently signed up for one of our recurring monthly subscriptions. We would *never* try to take advantage of our customers.

We'll be happy to look into what happened, explain fully, and try to make things right between us. Email lsanyal@boingo.com, and we'll assist you.

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