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Boingo Wireless Complaint - Do NOT use - misleading and terrible customer sercice
Boingo Wireless Complaint

Boingo Wireless Complaint

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Do NOT use - misleading and terrible customer sercice


This review has been resolved or replied to by this company.
Boingo wireless not only highly mislead me into thinking that their unlimited plan would actually be - unlimited throughout hot spots around the globe - what their website clearly states is around the globe. Right? WRONG! Apparently I was supposed to recall from fine print in 2010 that I will be charged 12-16 cents per minute for use outside the US. When I called, seeking that I am being charged up to $100 for use outside the US - oh yeah, and they sent me delayed receipts so I didn't even know until a week later that I was being charged. When I called to get more info, the rep practically yelled at me for not seeing the fine print from 2 year ago. Unlimited worldwide, is so so wrong. Never never never using them again or recommending anyone else to. This company is blatantly misleadng.


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Comments


boingo says: (5 years ago)
 0
We're so sorry to hear about your confusion regarding our Boingo Unlimited plan and that you had a negative experience with us. :( We'd like to investigate, explain what happened, and try to make things right between us. Email lsanyal@boingo.com, and we'll help.






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