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Boingo Wireless Complaint - Double account, no usage - Boingo Wirless
Boingo Wireless Complaint

Boingo Wireless Complaint

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Double account, no usage - Boingo Wirless


This review has been resolved or replied to by this company.
Working and living in China, was in the US for a brief visit. Had no other option to make an emergency communication but Boingo in the Detroit airport. First attempt to connect was unsuccessful, so tried again, and now have 2 accounts! Went back to China, and discovered after several months I was being billed for 2 Boingo accounts for months. Account rep on customer line was helpful, closed the accounts, but was only able to give 60 days of reimbursement. I've got several months of charges, tho, and never used their service! So, so unhappy.


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Comments


davidpdwl says: (5 years ago)
 0
I'm glad I found this website. I got a prompt reply to my complaint, and after communicating with the customer service responder, got a prompt refund for the amount requested. For once, it was literally painless to deal with a company like this. So thanks to Boingo customer service, and thanks to Measured Up. I'm a much happier customer now.



davidpdwl says: (5 years ago)
 0
I'm glad I discovered this website. I got a prompt response and prompt action on my account from Boingo. They replied to my complaint and refunded the balance of non-used service quickly. So, situation resolved, satisfactorily, and efficiently. Thanks, Boingo customer service, and thanks to Measured Up.



davidpdwl says: (5 years ago)
 0
I'm glad I discovered this website. I got a prompt response and prompt action on my account from Boingo. They replied to my complaint and refunded the balance of non-used service quickly. So, situation resolved, satisfactorily, and efficiently. Thanks, Boingo customer service, and thanks to Measured Up.



boingo says: (5 years ago)
 +1
We're sorry to hear about your negative experience with us. We'll be happy to look into your account and try to make things right between us! Please email lsanyal@boingo.com when you can, and we'll take care of you.






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