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Boingo Wireless Complaint - Like dialup in a thunderstorm. If you're lucky. - Boingo Wirless
Boingo Wireless Complaint

Boingo Wireless Complaint

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Like dialup in a thunderstorm. If you're lucky. - Boingo Wirless


When I got stuck at JFK Airport for 12 hours, I figured it would be a good idea to buy a day of Boingo service so I could amuse myself and stay busy. WRONG!

The service at Terminal 1 is spotty at best. There is ZERO signal anywhere near any electircal outlets. When you can get a signal, it's of intermittent quality, usually about a 2-bar level and slow as all get-out.

Even to send them a complaint, I had to get access to airport lounge wi-fi.

I asked for a refund but I'm not holding my breath.

It'd be cheaper and far less frustrating to just bring a couple of crossword puzzle books or a novel. I would heartily discourage anybody from signing up for Boingo. Ever.


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Comments


boingo says: (5 years ago)
 0
We're sorry to hear that you had a negative experience with your Boingo connection. Thanks so much for sharing your feedback with us. We'd like to investigate what happened and try to make things right between us. Please email lsanyal@boingo.com and we'll look into your account right away.

Warm Regards,
Lauren Sanyal






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