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Boingo Wireless Complaint - Lousy - Boingo foreign wireless
Boingo Wireless Complaint

Boingo Wireless Complaint


Lousy - Boingo foreign wireless

I would be very careful with Boingo. My advice is uninstall their application from your computer or wireless device. They are running a fishy business. Example: in March you buy a one-time session (let’s say one hour). The terms and conditions state that any future connections will be charged as Pay as you Go. The problem is that next time you are not aware of being charged for internet. In November you connect to what seems to be an open network, you go online without having to select a pricing option or having to agree to the charges. Their application logs you in and you end up paying one dollar a minute without having a clue. No way you can get a refund afterwards because you agreed with the Terms and Conditions half a year ago.

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boingo says: (9 years ago)
I'm sorry to hear you had a confusing experience with our software.

The Boingo software automatically pops up when you're in a Boingo hotspot, and it conveniently stores your username and password so you can connect with a single click. In fact, most of our customers love these features because it makes connecting simple.

If you'd like to uninstall the software, please follow a few simple steps, found here: http://www.boingo.com/boingo-faq.php?lang=en#boingo-products-services. If there's anything else we can help with, please let us know.

Would you please email me at lsanyal at boingo dot com? I'm happy to look into your account, shed some light on what happened, and make this right for you.

Warm Regards,
Lauren Sanyal

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