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Boingo Wireless Complaint - Never Use BOINGO! - Boingo
Boingo Wireless Complaint

Boingo Wireless Complaint

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Never Use BOINGO! - Boingo


Do not ever use Boingo!

I tried to use public wifi (which is Boingo) at JFK in June 2014 .... signed up for a one-day usage, got charged $4.95 -- service was crap! But paid the bill when it appeared on the credit card statement. Next month - same amount appeared again ... third month - same amount appeared again .... Called Boingo. "You signed up for unlimited service!" No, I didn't. I signed up for one-day service and used it for maybe 15 minutes before giving up.

They say they've credited my credit account for those two extra payments. We'll see. The customer service guy was so quick about it, however, that I suspect this happens all the time. Maybe that's their business model. Bill people for something they didn't ask for and don't want until they notice what's happening. Maybe they never will.....

And, in any event, the two times I've tried Boingo the internet connection has been so bad, and the popups have been so annoying, that I swear I will never do so again. Even in an emergency.


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