Boingo Wireless Complaint

Boingo Wireless Complaint

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Ridiculous charges


Unforunately I decided to use Boingo a couple of weeks ago when waiting in New York airport. I decided to sign up for the monthly subscription as I am a frequent flyer and the prices seemed fine.

I arrived in Oslo and connected to the Boingo hotspot as I had just signed up and had an 8 hour layover. Unforunately, Boingo did not provide me with the sufficient information both at subscription and at the time of connection in Oslo about the ridiculously high charges that I would incur. A few days later, I had a charge of over $70 from around 6/7 hours use in Oslo airport.

Boingo then gave me the information after I complained telling me their service can only be used in the Americas. Again - there was no information given to me at the time of subcription or connection that this was so and that I was going to be charged excessive amounts.


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