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Boingo Wireless Complaint - Unexplained charge. - Boingo wirelsss
Boingo Wireless Complaint

Boingo Wireless Complaint


Unexplained charge. - Boingo wirelsss

I registered for a 15 min free account of Boingo at Heathrow airport. The speed was however good - I don't have complains about that.

I declined any chargeable usage thereafter and did not use their wifi.

However, I was charged GBP 7.95 on my credit card. That is ridiculous!!! This is a scam!!!

Moreover, this is the sequence / chronology of emails:
1. Receipt for GBP 7.95 on --- Mon, May 20, 2013 at 1:30 AM
2. Second email thanking for free internet usage --- Mon, May 20, 2013 at 12:11 PM

So they charge first and then thanks for the free internet usage!!! This shows the flaw in their billing and the way customers are cheated.

I want my money back to my Credit card and my account closed.

Receipt Number: 3395270898
Account Number: 3392624935
Payment Date : 05/19/2013.


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boingo says: (6 years ago)
We can help with this! Rest assured we are *not* a scam. We'll be happy to look into your account, determine what happened, and try to make things right. Email lsanyal@boingo.com, and we'll help right away.

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