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Boingo Wireless Feedback - Credit Card - Boingo Wirless
Boingo Wireless Feedback

Boingo Wireless Feedback


Credit Card - Boingo Wirless

Like most internet based start up companies, Boingo Wireless will abuse your credit card to hell and back. I installed the service and entered my CC number. The very next day I called up and canceled - it was basically lousy service.

I should have realized that these cash strapped firms rarely take no for an answer, ignored the cancellation and went right ahead charging.

I foolishly missed several charges they illegally made on my account and I have now lost nearly $100. I tried to cancel several times and STILL, the charges appear - and each time I have to deal with customer service (and my credit card company and then Boingo) to get a refund process.

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boingo says: (9 years ago)
Yikes! So sorry to hear you both have had negative experiences with Boingo. I promise you we're honest folks and would *never* steal money from you. We want you to be happy Boingo customers, and I'd like to make things right.

Would you please email me at lsanyal at boingo dot com with your username? I'm happy to look into your account, determine what happened, and fulfill this request for you. Thanks for your patience!

Warm Regards,
Lauren Sanyal

Zwyeback says: (10 years ago)
Hi. I signed up to use Boingo in Nov last year when I needed wifi access in Europe. The fee was $9.95. I didn't plan to sign up for recurring service but noticed more recently that they have been charging me every month since. I finally called to cancel but they instead have started charging me $21.95/mo (how the hell did they decide to charge me even more?) This is robbery - I haven't even used their services since Nov 2008!
Saw a number of complaints on them here. Was anyone successful to cancel and get the money back??? If calling them is the only way, it's unreliable since you have nothing to show in writing that it got cancelled. I would like to file a complaint on their service with the Better Business Bureau.

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