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Boingo Wireless Review - Boingo cancelled my account immediately I requested.
Boingo Wireless Review

Boingo Wireless Review

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Boingo cancelled my account immediately I requested.


I was stranded at Chicago airport overnight, so I opened a Boingo account. Connection was fine and I was able to keep connected overnight. I didn't need to use my Boingo account again and I forgot I had signed up until I got the second bill. I had forgotten my account username and password so couldn't cancel on-line. I sent an e-mail to their customer services with a copy of my latest bill requesting my account to be cancelled.
Within a few hours !! - I got a very polite e-mail, confirming cancellation and I was told that the unused month had been refunded as a courtesy. Very pleased. After reading the complaints on here, perhaps Boingo are improving? I couldn't have asked for more, I will use again.


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