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Boingo Wireless Support Ticket - Boingo Scam

Boingo Wireless Support Ticket

Boingo Scam - Boingo hot-spot

Created By: yangzone's Picture yangzone Last Reply: Jaysee's Picture Jaysee
Priority Level: [Low] Status: [Open]
Created: 9 years ago Last Updated: 6 years ago
Department: General Replies: 5
Product: Boingo hot-spot

I signed up at an airport for monthly service. "Cancel any time." So several weeks later I decided to cancel. I logged into my Boingo account and there was no way to cancel! No instructions on how to cancel. Lots of other options.
So then it was time to google. Finally after trawling through everyones complaints about Boingo I found a number to sign up for Boingo. I was on hold for about 10 minutes and then disconnected. Then I got through and managed to cancel (hopefully) ... I'll have to check my credit card bill for surprizes.) What a waste of time. Avoid these scammers.


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Ticket Replies

boingo says: (9 years ago)
Sorry to hear you experienced difficulty canceling your account. I assure you that we would *never* scam our customers. In fact, we work hard every day to provide our customers with top-notch Boingo experiences, and as such, I'd like to make things right.

You’re right – we can do a better job of providing cancellation information in the FAQ’s, and we’re working on that now. Would you please email me at lsanyal at boingo dot com? I'm happy to look into your account and answer any additional questions you may have.


Lauren Sanyal

jumperabv2 says: (8 years ago)
I am another Boingo customer.
I was a bit afraid of hassles to cancel the service however I contacted Lauren and she did cancel it and confirmed it very quickly.

Thanks! :)

yangzone says: (8 years ago)
It should be a lot easier to cancel the account than it is to sign up... it should NOT be necessary to "contact Lauren" or call any phone number to cancel. The option should be right there on the Account page in full view so that it would truly reflect "Cancel Any time" as advertised.

Thanks you for alerting me that this has not been fixed.

Jaysee says: (6 years ago)
I used boingo as well with their cancel anytime policy and get this.. I canceled my service and I was fine for a few months. Then, suddenly half a year later they start taking my money again with no notice or authorization. Now, trying to log into an account that I closed half a year ago where I cant even remember my login credentials. DO NOT GIVE YOUR CREDIT CARD TO THESE CRIMINALS!!!!!

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