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Boingo Wireless Support Ticket - Boingo rippoff

Boingo Wireless Support Ticket

Boingo rippoff - Boingo AsYouGo

Created By: BoingoScam's Picture BoingoScam Last Reply: BoingoScam's Picture BoingoScam
Priority Level: [High] Status: [Open]
Created: 5 years ago Last Updated: 5 years ago
Department: General Replies: 0
Product: Boingo AsYouGo

I purchased a "pay as you go" 24h plan from Boingo and since I am always very suspicious about these services, I made sure that I read carefully the terms and conditions.

In this plan, nowhere it was ever mentioned that 24h start at time of login (as I have seen in other companies plans) and to make sure, I even did call their costumer service. A very friendly woman assured me that the 24h were cumulative as long as I was on same device and logging in from same place (which I was). This seemed fair to me since it is a similar plan to a pay as you go phone.

Therefore, used the Internet on my laptop for 8h one day and the next for another 8h thinking that with a total of ~16 hours I was still below the cumulative 24h. To my surprise, I found that they charged me twice and even send me a condescending email about people not reading carefully their plans and telling me that 24h are from the time of first login when I contacted them by email to ask about the double billing. These company is a total scam and is misleading people!


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