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Boingo Wireless Support Ticket - Erroneous Charge

Boingo Wireless Support Ticket

Erroneous Charge - boingo wifi

Created By: sandrasl's Picture sandrasl Last Reply: sandrasl's Picture sandrasl
Priority Level: [Low] Status: [Open]
Created: 6 years ago Last Updated: 6 years ago
Department: General Replies: 2
Product: boingo wifi

THIS IS THE MESSAGE I RECEIVED FROM BOINGO. I SEE THIS HAS HAPPENED TO A NUMBER OF PEOPLE POSTING ON MEASURED UP. BOINGO SHOUDL REFUND MY MONEY FOR THIS ERRONEOUS CHARGE. THIS IS THEIR FINAL RESPONSE TO ME. IT IS UNACCEPTABLE. I HAD NO IDEA I WAS CONNECTED!!!

Apr 15 01:18 pm (PDT)

Account Number: 3233816099 Plan Type: Boingo AsYouGo

Dear Sandra,

We are sorry to hear you wish to close your Boingo Wi-Fi account, the usage on your connection does not warrant a refund of the charges. You were connected for over 22 minutes, had your connection only been 5 minutes or less we would understand you did not intend to connect and would have refunded the connection rate. We have closed you account effective immediately. We are sorry to see you go, and we hope you will consider using Boingo again. Your confirmation number for this closure is 1943502. If there is anything more we can do, please let us know. Our customer service lines are available 24/7/365 to assist you.

Thank you,

Jessica, Boingo Customer Care Available 24/7 From North America: 1-800-880-4117

From locations outside of North America: 00.800.2646.4646


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boingo says: (6 years ago)
 0
Thanks for reaching out to us. We can help with this! Let's take a took at your account, investigate what happened, and try to make things right between us. Please email lsanyal@boingo.com, and we'll get to the bottom of this right away.




sandrasl says: (6 years ago)
 0
I am still waiting for a reply from Boingo re: my message posted on measured up "erroneous charge". I have since canceleld my account, but am following the messages on measured up. It is outrageous that this is happening on such a wide scale. I trust that some of the Boingo responses "to make it right" are true. they haven't made anything right by me!



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