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Boingo Wireless Support Ticket - I HATE BOINGO

Boingo Wireless Support Ticket

I HATE BOINGO - Boingo hot-spot

Created By: ihateboingo's Picture ihateboingo Last Reply: 's Picture
Priority Level: [High] Status: [Open]
Created: 9 years ago Last Updated: 6 years ago
Department: N/A Replies: 2
Product: Boingo hot-spot

I was pissed too, they did the same thing to me and refused to refund the extra charges. I live in FL, but "Bogus" Boingo Wireless is based in South Santa Monica, California. I wrote the attorney general there and asked him to investigate Boingo business practices. I've also filed a complaint with the FL state attorney and the CA Better Business Bureau. That's not all, I am on a mission. I bought www.ihateboingo.com I am currently working on the website. Boingo needs to be exposed, they are conducting the same business practices that Blockbuster had attempted and looked where it took Blockbuster. If you do a search online, you'll see people complaining about fraudulent charges from all over the world. They'll give you access alright as long as you give them unlimited access to your bank account. Here is my story:

I was on vacation flying from ATL (Atlanta) to CDG (France). Since I was going to arrive to France late, I needed to contact my hotel and the car rental agency to let them know that I would arrive late. Unfortunately I had no way to call, my only option was through the Internet. When I fired up my browser, one of the option was Boingo = Bogus. I thought I sign up for just a month – a month later I was charged for another month. When I called to cancel the service, I was on hold for almost half hour. When I finally reached someone from customer service, she was very unhappy with me because I was canceling the service. The last monthly charge was on 6/15/09. I had sent an email to them instructing them to cancel the account and refund the $9.95. I got an email back saying please call customer service to cancel. To make a long story short customer service failed to refund me the $9.95 even though I have only used their service once. Boingo just made the biggest mistake because I will let the world know how sucks their service is. I enjoy demolishing greedy companies like Boingo. I was a big advocate when Blockbuster decided to sell movies to customers if they didn’t return them without making customers aware of the charge beforehand – that has resulted http://www.blockbustervictims.com . I predict that Boingo will go out of business pretty soon if they continue on this path. The service itself is a mith, they are doing the same greedy things that several companies have tried and continue to do until someone like Math and others say enough is enough. It’s good that they monitor blogs, but I don’t think they’ll be able to keep up – soon the internet will be flooded with hating Boingo Wireless website and I’ll be the first one to put one up and report them. Bogus Boingo, you are in for a fight – see you on ihateboingo.com and how about Bogusboingo.com GREED MY FRIEND, IT WILL TAKE YOU NOWHERE

Refund the 9.95 they stole from my account, change their business practices and leave free hot-spots alone


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boingo says: (8 years ago)
I'm very sorry to hear that you've had such a negative experience with Boingo. We focus on outstanding customer service every day, and we appreciate the opportunity to attempt to make things right!

For absolute clarity, I will try to explain what happened. It sounds like you inadvertently signed up for our Boingo Unlimited monthly subscription plan for $9.95 per month, believing it was for one month only. During sign-up, we provide a clear description of the selected plan before charging your credit card. The plan description you were presented with states: "Enjoy Unlimited Wi-Fi access at thousands of Boingo hotspots throughout the Americas for only $9.95 USD each month. Please note, charges recur each month, but Boingo is flexible, so you can change your plan at any time without penalty. Wi-Fi connections made outside the Americas will be billed an additional $0.12 or $0.18 per minute, depending on location."

We understand that it's possible you were in a hurry (as you likely could have been, given that you were in an airport) and simply missed this point. To ensure that our customers have a clear understanding of their Boingo plan, we also send a "Welcome" email that outlines their plan once again.

Again, I sincerely regret that you found our sign-up process confusing. I know you have been in touch with our Customer Care team and that your charges have been refunded in their entirety. If there's anything else we can do to help you reach a satisfactory resolution, I hope you'll let us know.

Best Regards,
Lauren Sanyal

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